How Can We Help?
Need assistance? We're here for you. Browse our help articles to find answers about orders, shipping, returns, payments, and more. If you still need help, don't hesitate to contact our support team — we'll be happy to assist you. Your satisfaction is our priority.
Order Status
Looking for your order? Contact us if you need additional assistance.
Shipping & Delivery
Find information about shipping times, delivery options, and international shipping in our Shipping policy.
Returns & Refunds
Need to return an item? Contact us to start the process — see our Returns & refunds policy.
Frequently Asked Questions
Find answers to our most commonly asked questions.
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment methods available at checkout. All transactions are encrypted to ensure your payment information remains safe and secure.
How long does shipping take?
In-stock orders are dispatched within 24–48 business hours after payment is confirmed. Pre-order items ship as soon as we receive them after their official release date. Every product is checked before it leaves us, and you receive an email as soon as your order ships.
Can I track my order?
Yes. Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can monitor your delivery at any time.
Do you ship internationally?
Yes, Vaulted ships to customers worldwide. Shipping costs and delivery times are calculated automatically at checkout based on your destination.
Are your products authentic?
Absolutely. Every product sold by Vaulted is carefully sourced and authenticity-checked before being shipped to ensure you receive genuine products.
Contact
Already placed an order? Just reply to your order confirmation email and a real person will get back to you as soon as possible.